SHIPPING & RETURNS
SHIPPING POLICY
Black Widow Billet Shipping Policy
Order Processing
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Orders are processed within 2-3 business days.
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Pre-orders will be confirmed for payment and processing.
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You will receive a confirmation email once your order has been processed and shipped.
Shipping Methods & Delivery Times
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Standard Shipping: 7-10 business days
Please note: Delivery times are estimates and may vary depending on location and carrier.
Shipping Rates
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Shipping rates are free
International Shipping
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We offer international shipping to select countries. Shipping rates are free and delivery times vary by destination.
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Customers are responsible for any customs duties, taxes, or fees incurred during international shipping.
Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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You can track your order on the carrier’s website using the provided tracking number.
Shipping Restrictions
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We do not ship to P.O. Boxes or APO/FPO addresses.
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Only Door to Door Option is available.
Lost or Damaged Packages
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If your package is lost or damaged during transit, please contact us immediately at info@blackwidowbillet.com.
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We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
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For any questions or concerns regarding shipping, please contact our customer service team at info@blackwidowbillet.com or call +27720657972.
Thank you for shopping with Black Widow Billet!
RETURN & EXCHANGE POLICY
Black Widow Billet Return and Exchange Policy
Return Policy
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Eligibility: Returns are accepted within 30 days of the original purchase date.
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Condition: Items must be unused, in original condition, and in the original packaging with all tags attached.
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Non-Returnable Items: Custom or personalized items, gift cards, and sale items are non-returnable.
Return Process
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Initiate a Return: Contact us at info@blackwidowbillet.com with your order number and reason for return.
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Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
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Shipping: Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs.
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Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Refund: Approved returns will be refunded to the original payment method within 7-10 business days. Shipping charges are non-refundable.
Exchange Policy
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Eligibility: Exchanges are accepted within 30 days of the original purchase date.
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Condition: Items must be unused, in original condition, and in the original packaging with all tags attached.
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Non-Exchangeable Items: Custom or personalized items, gift cards, and sale items are non-exchangeable.
Exchange Process
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Initiate an Exchange: Contact us at exchanges@blackwidowbillet.com with your order number and details of the item you wish to exchange.
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Exchange Authorization: You will receive an Exchange Merchandise Authorization (EMA) number and instructions on how to return your item for exchange.
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Shipping: Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs.
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Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your exchange.
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Processing: Approved exchanges will be processed, and the new item will be shipped to you within 5-7 business days.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately at info@blackwidowbillet.com with your order number and a photo of the damage or defect.
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We will arrange for a replacement or refund, including return shipping costs.
Contact Us
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For any questions or concerns regarding returns or exchanges, please contact our customer service team at info@blackwidowbillet.com or call +27720657972.
Thank you for shopping with Black Widow Billet!